Threaded correspondence improves customer service. Both employees and customers can see the history.
	Embed catalog information and full product data.
	Provide customized estimates directly within the email. Manage pricing and discounting globally allowing local specials and customizations.
	Pervasive shopping cart found right within the email message.
	Manage customer service issues and ensure that messages are responded to timely and routed to the most appropriate associate.

	Robust routing tool redirect questions to other associates who may be more qualified or available to answer a question or respond to an email.
	Measure performance and track conversions by individual agents and teams using the dashboard. Allocate commissions based on individual or team sales.
	Customizable templates efficiently answer questions, especially for inquiries about product delivery, quality, company policies, return procedures, etc.
	Advanced metrics and a threaded ticket system provides full visibility to your management to ensure quality and monitor timeliness.